Blocking a user within Inboundly does not affect their status on X/Twitter in any way. It does not block them on X/Twitter, remove their message from your X/Twitter inbox, or have any impact on your interactions with them outside of Inboundly.

To block a user, navigate to the conversation with the user you wish to block and click the gear icon within the conversation. From there, select “Block User” and follow the instructions to confirm the action.

This will remove the user from your inbox, delete the lead associated with them, and ignore any future messages from this user.

If you need to unblock a user, go to the Settings tab and access the General Workspace settings using the left sidebar. From there, click on “Blocked Users” to view the List of users you have blocked. Select the user (or users) you wish to unblock and click “Unblock” to remove them from the blocked List. This action will allow new messages from the unblocked user to be added to your Inbox and CRM again.

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